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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donna Ramsey

August 4, 2026

5  out of  5
rating by Donna Ramsey
"Lauren Winston is definitely an asset to State Farm. Im a Nervous Nelly, and an over thinking
62 year old. My situation involved updating my Declaration Page for my Renters Ins.. Lauren handled everything. Even calling the Apartment Rental Office first thing this morning. She's professional and patient. Has a pleasant voice. She went above and beyond. I hope this Company values this treasure they have, I definitely do.
Sincerely,
Donna Ramsey"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Ellicott City. "
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Akilah

August 3, 2026

5  out of  5
rating by Akilah
"The experience I had with Lauren at State Farm was exceptional. She was very thorough in explaining policies, patient and very friendly. Overall, the customer service was a 100/10!"
We responded:
"Hi Akilah, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Alice Kwon, Your State Farm Agent "
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J Kim

July 27, 2026

5  out of  5
rating by J Kim
"Tu was a great help with excellent customer service skills"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Ellicott City to know you had such a great experience with us. "
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Phuoc Le

July 21, 2026

5  out of  5
rating by Phuoc Le
"I had an outstanding experience working with Rachael Naill, State Farm agent. I initially called to get a quote for homeowners insurance, and she was incredibly helpful, responsive, and patient throughout the entire process. She answered all of my questions thoroughly and made everything easy to understand.

What really impressed me was that Rachael took the time to explain the benefits of bundling my home and auto insurance. Thanks to her knowledge and excellent customer service, I was able to save money by bundling both policies. I was so pleased with the experience that I happily switched my auto insurance to State Farm as well.

I truly appreciate her professionalism, attention to detail, and commitment to helping me find the best coverage at a great value. I highly recommend her to anyone looking for an insurance agent who genuinely cares about her customers!"
We responded:
"Thank you so much for the 5 stars, Phuoc! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Sandra Lemon

July 20, 2026

5  out of  5
rating by Sandra Lemon
"Agent Tu Than as usual delivers. I get my concerns addressed and my questions answered politely, professionally and promptly, A good neighbor he indeed is."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Ellicott City to know you had such a great experience with us. "
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Mason G

July 15, 2026

5  out of  5
rating by Mason G
"This agency continues to provide great service for my family. 👏 We spoke with Lauren and she was very helpful, empathetic, and patient during a difficult time for us. She made the process easy to understand and answered all of our questions. Thank you Alice Kwon agents!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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RF McHendry

July 8, 2026

5  out of  5
rating by RF McHendry
"JD helped us! He was excellent."
We responded:
"Thank you so much for the 5-stars, RF! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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박윤여

June 29, 2026

5  out of  5
rating by 박윤여
"서 있다가 상대방 차에 당한 사고 처리였는데도 두달 가까이 아무런 진전이 없어서 우리 보험사인 스테이팜울 통해서 해결을 부탁드렸을 때 너무나도 친절하게 응대해주셨던 에이전트 이 한솔님께 너무나 큰 감동과 감사함을 느꼈습니다 미국에 온지 20년만에 처음으로 그 감정을 느꼈다고 하는게 제대로 된 표현일겁니다 진짜로 감사했습니다"
We responded:
"박윤여, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Alice Kwon’s Team here in our Ellicott City office. "
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One Life

June 25, 2026

5  out of  5
rating by One Life
"I bought a new vehicle, and Rachel made it very easy of a process to get insured. I’m very appreciative, and I highly recommend her assistance!"
We responded:
"One, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alice Kwon’s Team!"
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Brenda Calderon

June 22, 2026

5  out of  5
rating by Brenda Calderon
"Really appreciate all of Mario’s help. He made everything simple and easy to understand. He answered all my questions and made the whole process easy. Would definitely recommend!"
We responded:
"Brenda, thank you for your wonderful review of State Farm Agent Alice Kwon’s Team!"
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Laila Winston

June 15, 2026

5  out of  5
rating by Laila Winston
"I worked with Lauren today, and she was a great help! She made the process very quick, smooth and easy, all the while being friendly."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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SEGUROS VASQUEZ

June 9, 2026

5  out of  5
rating by SEGUROS VASQUEZ
"Good service"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Saki Golafale

June 1, 2026

5  out of  5
rating by Saki Golafale
"I cannot recommend Juan enough! He handled my commercial insurance with exceptional speed and professionalism. I needed a Certificate of Insurance that met strict lease requirements, and he prepared and delivered everything in less than a few hours.

Juan was honest, clear in his explanations, and truly went above and beyond to make sure I had exactly what I needed. His responsiveness and attention to detail made what could have been a stressful process very smooth.

If you’re looking for a trustworthy and efficient insurance agent, Juan is the one. Thank you so much for your outstanding service!"
We responded:
"Thanks so much for the amazing review, Saki! We really appreciate your support here in Ellicott City . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Keveth sorto

June 1, 2026

5  out of  5
rating by Keveth sorto
"Great experience working with Mario. He was professional, helpful, and helped me get excellent coverage at a competitive rate. Highly recommend!"
We responded:
"We appreciate your review, Keveth. We are so happy that you had such a wonderful experience with State Farm Agent Alice Kwon’s Team here in Ellicott City ! "
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melvin palacios

May 26, 2026

5  out of  5
rating by melvin palacios
"Mario was very helpful and kind with the process of switching insurance carriers."
We responded:
"melvin, thank you for your wonderful review of State Farm Agent Alice Kwon’s Team!"
Profile photo of ĐOAN TRANG NGUYỄN

ĐOAN TRANG NGUYỄN

May 19, 2026

5  out of  5
rating by ĐOAN TRANG NGUYỄN
"Tu Tran is Wonderful agent, he explains clearly and very professional
He is a sweet person
Thanks Tu!"
We responded:
"Thank you for taking the time to leave such a great review, ĐOAN. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Baker

May 11, 2026

5  out of  5
rating by Baker
"I’ve had a great experience working with my agent Tu Tran. He’s responsive, and genuinely cares about finding the best coverage for my needs at great prives. Anytime I have questions, he’s quick to help and make the process easy. Highly recommend!"
We responded:
"Thanks so much for the fantastic rating, Baker! We are so glad you had a positive experience with us here on State Farm Agent Alice Kwon’s Team. If there is anything we can do for you in the future, just give us a shout! "
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jeffrey viera

May 4, 2026

5  out of  5
rating by jeffrey viera
"Juan was very helpful and very professional! Makes me feel comfortable that I have a good insurance representative that cares and will do future business with him. Thanks again !"
We responded:
"Thanks so much for the fantastic rating, jeffrey! We are so glad you had a positive experience with us here on State Farm Agent Alice Kwon’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Anyriah Wynn

April 30, 2026

5  out of  5
rating by Anyriah Wynn
"Lauren helped and handled every one of my requests for my daughter, she is great. This agency has great customer service!"
We responded:
"Thank you so much for the 5-star rating, Anyriah! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Amanda Franklin

April 29, 2026

5  out of  5
rating by Amanda Franklin
"I spoke with Lauren and she was very kind and helpful! I requested documents last minute and she sent it with urgency with no complaints."
We responded:
"Thank you so much for the 5-star rating, Amanda! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Eli Quezada

April 28, 2026

5  out of  5
rating by Eli Quezada
"Katherine was very nice and helpful."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Starla Byrne

April 24, 2026

5  out of  5
rating by Starla Byrne
"Alice Kwon agency has been wonderful & very helpful with my needs! I spoke with Lauren & she was absolutely amazing & so helpful! She took the time to help further explain my coverages & answered every question I had. She truly cared & made me feel heard. Best agency ever."
We responded:
"Thank you for the fantastic review, Starla! We are always here to help with your insurance needs here in Ellicott City . "
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Pablo Revolorio

April 23, 2026

5  out of  5
rating by Pablo Revolorio
"I love working with them thanks to Juan. Honestly at the beginning I was kinda skeptical because it’s Statefarm but they have been 1000% amazing with everything. Had an emergency a couple weeks ago and Juan helped to get through it. I 100% recommend them to be your agents. They will help you not matter what. When you call them ask for Juan he is just the best men they have in their office. You won’t regret it."
We responded:
"Thank you for the amazing review, Pablo! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Francis Lee

April 22, 2026

5  out of  5
rating by Francis Lee
"Great service as always. They know how to engage with customers."
We responded:
"Francis, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alice Kwon’s Team!"
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Kimberly Canada

April 20, 2026

5  out of  5
rating by Kimberly Canada
"Tu was very helpful, professional and informative. Tu provide me with information that I was not aware and that could have been very costly for me and my family. Thank you Tu."
We responded:
"Thank you so much for the 5-stars, Kimberly! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Alice Kwon’s Team anytime."